what qualities would you bring to mesa air
i.
What unique qualities about yourself would y'all bring to our visitor?
How to Respond
There are some things that your resume cannot do. Showing off your fabulous personality is i of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.
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Anonymous Reply
"I would apply my power to strike up a conversation and build a strong rapport with all guests. That is a unique trait I look forward to pursuing."
Alexandra's Response
Good answer! I suggest changing "pursuing" to "using" since this is a trait you lot already accept! Maybe consider adding one or ii more than qualities here as well - this is an opportunity for you to tell them why they should hire you :)
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Anonymous Answer
"There are many qualities that I would bring to QANTAS, but I would accept to say my main ane would exist that I can brand anyone'south day go from bad to skillful. They could exist having the worst day of their life, simply I will change it around."
Rachelle'southward Response
Avert 'burial the lead' when you lot reply. What I mean here is that it took over half the response to really answer the question. You will notice the difference in my case, beneath. When yous learn to answer more affirmatively, it makes a better impression on the interviewer and is another fashion to exude conviction :)
"I can brand anyone'due south solar day go from bad to good. My customers could be having the worst mean solar day, but I volition turn it effectually. I exercise this by beingness personal, friendly, and helpful."
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Rachelle Enns wrote: "I take a unique ability to strike upward a chat and build rapport with nearly anyone. This skill is a bully assist when information technology comes to client service and sales. My upwards-selling percentages are always very high." Rachelle Enns wrote: "I have a potent ability to lead teams of people no matter their groundwork or personality. I can relate to many people because I approach them on their level and get to know them in a manner they are most comfy."
2.
All employees of Qantas are expected to wear a uniform to work. Are you comfy with this policy?
How to Respond
Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more than common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Qantas Airways.
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"I am more and so comfortable with wearing a uniform every bit I believe that if you lot're representing a company, so you should exist wearing a uniform. I love QANTAS uniforms and would be ever so grateful if I got to wear and stand proud in the uniform."
Rachelle'due south Response
What is it about the Qantas uniforms that you lot love so much? Past adding in specific details, it helps your answer to not sound like a generalized argument.
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Rachelle Enns wrote: "I am accustomed to wearing a uniform at work and am happy to bide by any dress code requirements to piece of work with Qantas." Rachelle Enns wrote: "Uniforms are very important in this industry and then, yes, I am comfortable with this policy. I would dear to come across the uniforms earlier I fully commit, of form."
iii.
What are your salary expectations?
How to Reply
The best way to discuss your bacon expectations is to use your current earnings as an instance. Be open, and honest. Transparency is the best choice when bacon based questions arise.
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Anonymous Answer
"I currently earn about $40,000 a year and would similar to stay in the same range or a little college."
Rachelle's Response
Peachy! Brusque and sweetness. This answer will be helpful to the interviewer.
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Rachelle Enns wrote: "Currently, I earn a base bacon of $45,000 per yr plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher." Rachelle Enns wrote: "Although my electric current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very minor organization, they are not able to offer me a competitive bounty compared to the industry marketplace."
4.
At Qantas Airways, infrequent customer service is our priority. How will yous ensure that our service standards are continually met?
How to Answer
Quantas Airlines, based out of Australia, is the globe'southward third oldest airline. It is largest by fleet size, international flights and international destinations.[seven] It is the tertiary oldest airline in the world, If you are familiar with Qantas earlier your interview, you volition likely know a petty bit near their goals when it comes to customer service. Necktie in your cognition of the company with your service standard.
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Anonymous Answer
"I believe that infrequent customer service is achieved through friendliness, attending to detail, and consistency. As Cabin Crew for Qantas airways, I would have pride in delivering friendly, customer-focused, and detailed service on every flying I that I was operating."
Rachelle'southward Response
You lot sound determined to offer up happy customer experiences- this is great!
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Anonymous Answer
"I believe customer service is number one, and I will do any it takes to deliver that. I am e'er a happy and helpful person who creates an efficient environs."
Rachelle's Response
You practise a overnice task showing the interviewer that yous put customer service first. I recommend a slight reword and have included an example, below.
"I will uphold the Qantas customer service standards by beingness happy and helpful at all times. I strive to create a productive and positive environment for all."
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Rachelle Enns wrote: "I empathize through my research and exposure to your company that customers always come first. I wholeheartedly concord that the customer must be taken care of, even beyond their expectations." Rachelle Enns wrote: "I will ensure that your customer service standards are continually met past post-obit your service protocols, exactly. I am e'er willing to lend a hand, and am a happy person, which creates a positive environs for customers."
5.
When have yous had to shift your priorities in response to sudden changes?
How to Answer
Accept you been asked to change your priorities on a dime? How do you lot react to this kind of shift in priorities? Assure the interviewer that y'all can respond professionally when information technology comes to sudden changes.
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Anonymous Answer
"At my work, I am ever having to chop and change what I am doing to do something else that someone has told me to but can cope with the sudden changes and how to bargain with them for when they come up upward in the future."
Rachelle's Response
This answer is a bit confusing. Try targeting a specific instance and farther discussing how you handle sudden change in the workplace. I have offered an example, below.
"In my current office, I frequently need to pivot co-ordinate to priorities and deadlines. When this shift in priorities happens, I focus where I am told, complete the task, and then motion back to my original work. For instance {give a specific case}."
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Rachelle Enns wrote: "In my current role, our schedule is changed on a regular basis and always at short notice. I accept been able to adapt very well to these frequent, sudden changes." Rachelle Enns wrote: "The airline industry is full of sudden changes, most oftentimes, when flight times are changed. This change affects everyone's schedule when it happens. I tin curl with the punches and empathise that I demand to respond positively and swiftly when sudden changes are made."
6.
The airline industry is total of unexpected scenarios. When have y'all faced an unexpected difficulty?
How to Answer
How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a fourth dimension when you take encountered an unexpected challenge. How did you handle the situation?
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Rachelle Enns wrote: "The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to conform to a new economy and search securely for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required." Rachelle Enns wrote: "I face up unexpected difficulty frequently in my current position. The company is in fiscal strain, and some days we are not able to deliver the customer experience that nosotros should. I overcome this by giving everything I take when it comes to service. I strive to leave a adept impression."
7.
Which attribute of this role do you feel you need the virtually training?
How to Answer
Your answer to this question will tell the interviewer a lot about your skill level and where you will need the most training. Keep your respond related to one of the tasks outlined in the task posting simply ensure that you do not mention 1 of the must-have skills. For instance, if you are interviewing for a client service representative position, y'all would not want to say that yous need the about training in client service related skills. Mention a computer system that you would not have used, or perhaps another internal process specific only to Qantas Airways. Exist sure to add together that you are confident in your ability to larn this skill speedily.
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Anonymous Answer
"I welcome the claiming to augment my knowledge, the safety and emergency training aspect being the one I feel I volition larn the virtually from, and one I look forward to learning more nigh."
Alexandra'southward Response
This is a good answer, I would consider calculation the "why" to your answer, or at least be gear up to answer a potential follow-up question from the interviewer.
"I welcome the challenge to broaden my cognition. The safety and emergency grooming is what I feel I will learn the most from, every bit this is emphasized much more than hither than in my current position, and one I look frontward to learning more well-nigh this"
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Anonymous Answer
"I am excited to have on any training that is required for this role. I option up on learning new things very chop-chop. What I might demand the most training in would probably exist the computer side of it but one time shown or taught, I am confident that I volition pick up on it."
Rachelle's Response
Effort answering more firmly. Using words like 'might' and 'probably' shows doubtfulness. Likewise, statements like 'I pick up on learning new things very quickly' is general and really could be argued since at that place is no way of measuring that in the moment. I have offered a revision, below.
"I will crave the nearly training with your internal computer systems. Although I accept been told past my previous employer that I am tech savvy, I know there will be a learning curve."
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Rachelle Enns wrote: "I am confident in my skill level when it comes to the main responsibilities of this role. What I believe I volition need the most training in are your internal figurer systems. I am tech savvy and confident that I will pick up on them apace; however, they will be new to me." Rachelle Enns wrote: "I love to acquire new things, and so I am excited for the preparation I volition receive at Qantas. The surface area where I volition need the near training will be with Software ABC. This position will be my outset exposure to the program. I accept already watched a few online tutorials and am confident I will selection it upward quickly."
eight.
How does this position fit into your career goals?
How to Answer
Is this item position a adept fit? Is it a stride up in your career or - a stagnant movement that you are just conceited with taking until something amend comes along? Assure the interviewer that this position will be challenging for you, is a pace upwardly in responsibilities, and that it fits with your overall career goals.
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Anonymous Respond
"My previous roles in customer service, education, and performing all have one matter in common; they are people-focused. I thrive in an environs where I can collaborate with people considering I believe working with and for others allows us to abound every bit human beings. Working for Qantas would allow me to incorporate my passion for people and customer service."
Rachelle'southward Response
Another cracking response! You show a lot of enthusiasm for people and do a nice job highlighting your strengths and passions.
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Rachelle Enns wrote: "My main goal in my career as a flying attendant is to become a senior team fellow member and eventually railroad train others in the airline industry. I feel that what Qantas Airways offers is a strong path towards those goals and I am excited about what this position has to offer." Rachelle Enns wrote: "This position offers the next steps in my career and the growth that I am ready for. I accept spent the final couple of years attention boosted coursework to get me here, and I'yard excited to show Qantas what I can do!"
ix.
How do you decide priorities when yous have multiple tasks at hand?
How to Respond
When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you tin be diligent when it comes to assessing your priorities.
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Rachelle Enns wrote: "I will make up one's mind which project requires my attention by the number of hours nosotros are backside and then the project size. I am comfortable delegating tasks when needed, but I am besides aware that these times will crave an additional commitment of hours from me. Never have I under delivered on a borderline." Rachelle Enns wrote: "If, for example, I have more than i customer who needs me, I volition page for assistance so that nobody is left waiting. Information technology's essential to have squad members that yous can rely on to step in when you become too decorated."
ten.
Aside from your experience working in the airline industry, do yous take experience in other client service based roles?
How to Answer
Discus with the interviewer your experience working in customer service based roles. Accept them through your resume and highlight your customer service skills.
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Anonymous Reply
"I started working in customer service from age fifteen and haven't been in whatever other office since so my customer service cognition is infrequent."
Rachelle's Response
Wonderful! Now that you have qualified your customer service groundwork, feel complimentary to touch on the industries besides (retail, call center, etc).
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Rachelle Enns wrote: "I started working at a young age in a restaurant equally a server. From in that location, I moved into a restaurant direction role and also attended postal service-secondary education with a focus on Restaurant and Hotel management. Most of what I've washed has been client service focused." Rachelle Enns wrote: "I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Depository financial institution which gave me valuable exposure to working with the public, and collaborating with a squad."
11.
When y'all suffer a setback, how does that emotionally affect you lot and your work?
How to Answer
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you lot typically cope with delays in the workplace.
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Bearding Answer
"Setbacks can be upsetting, just more often than not, when this happens to me, I don't take it to heart and instead use it as a learning curve for how I can improve and what I could do next time."
Rachelle'southward Response
Nifty! I have reworded this slightly. I recommend being conscious of the wording you use (IE: 'learning bend' is non the right term here) since information technology is easy to fall into the 'typical interview lingo' trap :)
"When I suffer a setback I use it as a learning opportunity. Rather than taking the situation to heart, or habitation on it, I learn how to meliorate and use that lesson for the future."
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Rachelle Enns wrote: "Experiencing a setback is always disappointing, and tin be a bit disheartening, simply I understand that it happens from time to fourth dimension. If I feel a major setback, I volition accept a few moments to debrief with my manager and discuss what I could have done differently. And so, I move on!" Rachelle Enns wrote: "Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my projection despite the challenges that come my way. I am a creative thinker, so setbacks are often used every bit a new jumping off point to something even better."
12.
Have you received training on how to handle an in-flying emergency?
How to Answer
If an in-flying emergency occurred, would you know what to exercise? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional style. If you are new to the industry and do non have the related grooming, exist honest about that and annotate on any other training you've completed, that may be relevant or helpful.
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Anonymous Answer
"I used to undertake flight lessons at the Purple Aero Social club, and through the Cadets, we are taught with what to do if an in-flight emergency was to occur. I'1000 certain with training through Qantas there are more procedures I need to acquire so that in an emergency I will exist fully equipped with what to do."
Rachelle'southward Response
Information technology sounds like you take some excellent training! A slight reword would assist with bear upon.
"I took flying lessons at the Royal Aero Order through Cadets. In these lessons, I learned how to handle an in-flight emergency. With further grooming from Qantas, I volition be further equipped."
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Rachelle Enns wrote: "In my role with Company ABC, I received over 100 hours of in-flight situational grooming. I am confident in my ability to react professionally and accordingly in an emergency situation." Rachelle Enns wrote: "As I am new to a career in the airline industry, I take not received in-flight emergency training; however, I have taken emergency response training in my electric current position at the hospital. I am confident in my power to react professionally and accordingly in an emergency situation, and I expect forward to taking the in-flight training with Qantas Airways."
xiii.
Personality fit is of import to the states at Qantas. How would you describe your personality?
How to Answer
Personality and character are two very dissimilar things. The interviewer is looking for more than data on your traits vs. your integrity. This instance could include buzzwords such as extroverted, energetic, and confident.
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"I am a naturally very confident individual. It is non oftentimes I experience embarrassment or feel shy within myself and about my abilities. Other traits of mine include empathy and perseverance. I believe to all be key in a role such as this."
Alexandra's Response
Great answer! I like that y'all give 3 cardinal traits.
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Anonymous Answer
"I would describe myself as a very bubbly person. I'm easy to get along with and would phone call myself an"approachable" person. I am also very confident in what I do, whether that exist serving a customer at work or the minute I footstep foot out of the house. I am very open and social with the ability to get a chore done with a friendly attitude. I believe having a brilliant and enthusiastic personality is essential. A customer would much rather be served past someone who is cheery and then someone miserable."
Rachelle's Response
First-class response! This reply volition give the interviewer a not bad overview of your personality and also your work ethic. Nice job :)
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Rachelle Enns wrote: "I would depict my personality every bit approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me." Rachelle Enns wrote: "I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next rent?"
14.
As a Flight Attendant yous will be asked to work a wide range of hours and a lot of overtime. Are you lot able to accommodate the unpredictable schedule associated with being a Flight Attendant?
How to Answer
Clinch the interviewer that yous are aware of the inconsistent schedule associated with beingness a Flying Attendant. Use examples if you accept some experiences to draw on.
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Bearding Reply
"Applying for this chore, I knew information technology wasn't going to exist a 9 to 5 job, but that's what I observe exciting about the function. I am willing to work overtime and work whenever I am called in."
Rachelle's Response
You have turned the range of hours into a positive gene, which the interviewer should appreciate. Well done.
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Rachelle Enns wrote: "In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often exist on call. I worked many weekends and holidays. This schedule is part of the lifestyle of a Flying Attendant, I completely empathise. I'm happy to piece of work any hours offered to me." Rachelle Enns wrote: "I am bachelor for a wide range of hours and overtime. I prefer to exist made aware of my schedule alee of time and so that I can brand appropriate childcare arrangements."
xv.
Do y'all accept any formal training in First Aid or CPR?
How to Answer
First Assistance and CPR training is a requirement for many roles in the airline manufacture. Assure the interviewer that you accept electric current and valid certification in CPR and Starting time Assist. If yous do not, be sure to limited your willingness to exercise so.
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Anonymous Respond
"I currently agree my Seniors Kickoff Assistance Certificate."
Rachelle'south Response
First-class! If you tin can, bring this certificate with you so that the interviewer can take a copy for your candidate file.
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Rachelle Enns wrote: "I practice not currently agree a valid CPR and First Assistance certification; however, I am happy to complete this requirement right away." Rachelle Enns wrote: "Yes, I take formal training in Kickoff Assist and CPR. I have brought my certifications here for you to run across."
16.
Tell me about any airline related grooming that yous have been through.
How to Answer
Regardless of whatsoever manufacture related grooming that you have been through, y'all volition need to consummate training specific to Qantas.
If y'all do not have whatsoever manufacture-specific training, mayhap you have preparation that would be transferable to this office (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful.
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"The only airline training I have had is of flying rather than cabin preparation. I do, all the same, accept certifications that are relevant being my Seniors First Aid and my Responsible Service Of Booze."
Rachelle's Response
I recommend starting with what you lot exercise have, so that the reply doesn't come from a identify of lack. Please see instance, beneath.
"I have certifications in First Aid and Responsible Service of Alcohol equally they chronicle to motel service. I am eager to receive more training from Qantas."
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Rachelle Enns wrote: "I have taken industry-related safety and customer service training with company ABC. In improver to this training, I take four years of manufacture experience." Rachelle Enns wrote: "Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS preparation."
17.
In gild to work for Qantas Airways you are required to pass a criminal record check. Are you comfortable all-around this?
How to Answer
Qantas Airways employes well-nigh 30,000 employees, all who must pass a criminal record check. Yous must be able to laissez passer the criminal background check and may even exist asked to present one in your interview. Your reply can exist short and to the point.
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Anonymous Answer
"I can consummate whatever criminal and drug testing that is required for this role."
Rachelle'south Response
Excellent and straightforward.
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Rachelle Enns wrote: "Y'all will notice that I accept a make clean criminal background. I'm willing to participate in any groundwork bank check that you require." Rachelle Enns wrote: "I can complete a full criminal groundwork check as well equally whatsoever drug testing, or other background checks that you require."
18.
Employees of Qantas are expected to be reliable, on time, and accessible when on shift. Do yous consider yourself to be a dedicated employee?
How to Respond
Qantas is known for their exceptional client service which includes multiple awards for being Commonwealth of australia's leading airline, and leading lounge for business class guests. All of these accolades stem from the functioning of their reliable and professional person employees. Provide examples to the interviewer on times when you accept shown dedication on the job. Assure the hiring director that you possess the qualities and characteristics for which they are seeking.
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"In my electric current job, I am never late for work. If anything, I make sure that show upwardly for work at least ten minutes early. Once I have my mind assault something I make certain I am 100% dedicated on information technology."
Rachelle'due south Response
The 'one time I have my heed prepare on something' portion isn't really a fit here. Once y'all have your mind set on existence a dedicated employee? Come across what I mean? :) Mindful rephrasing will be helpful for you throughout your interview answers.
"Yep, I am a highly dedicated employee. For instance, in my current job, I always show up 10 minutes early on. My supervisor and teammates know they can count on me."
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Rachelle Enns wrote: "In my most contempo position I was often recognized for being flexible with my availability. I believe in being x minutes early for piece of work. I come up with solid references who will be happy to speak to you lot about my reliability and dedication on the job." Rachelle Enns wrote: "I am very dedicated, and would show my appreciation for the role by existence a reliable team member of Qantas."
19.
Why are you the best option for Qantas Airways?
How to Answer
What makes you lot the all-time candidate for Qantas? Talk to the interviewer virtually what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make y'all a memorable candidate.
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Anonymous Answer
"I believe I am the best candidate for QANTAS Airways every bit I already bring almost four years of customer service experience to the company. I have won many client service badges for my exceptional customer service skills. I tin also speak basic Indonesian and Japanese, which means I can communicate with more than passengers."
Rachelle's Response
Your language skills should exist the real highlight here, as it is a stand-out skill that about candidates will not take. Customer service experience is great too; all the same, most of the people you are competing confronting will come from a customer service background. The service badges you mentioned are more helpful if you tin offer up some info on what you did to earn those.
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Rachelle Enns wrote: "I feel that I am the top candidate for Qantas Airways considering I already bring 5 years of industry experience. My client service skills are unmatched, and I am fluent in 3 languages which allow me to communicate smoothly with a large range of customers." Rachelle Enns wrote: "As y'all can see, I am invested in this interview process with Qantas Airways and will bring this same level of dedication to y'all if hired. You won't exist disappointed."
20.
Equally a Flight Attendant, you are responsible for ensuring that the safe of all passengers is a priority. What would you practice if y'all felt there was a safety threat?
How to Answer
Airlines will always have strict prophylactic protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.
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Bearding Answer
"With the training I will be given, I would make sure that I followed the protocol and ensure the condom of the passengers are first. To keep them calm and safe is a priority."
Rachelle's Response
Skilful respond! Information technology'south great that you lot referred to your time to come training.
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Rachelle Enns wrote: "My reaction to a condom threat would rely on my on-the-task training. I would want to make sure that I follow visitor protocol and safe regulations. I believe that if faced with a condom threat, I would practice everything to ensure passengers remained calm." Rachelle Enns wrote: "I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."
21.
Listing the top 3 skills that will make yous an ideal team member at Qantas.
How to Answer
When you are asked to listing your superlative skills, information technology'due south all-time to tie in your rock-star skills with the requests independent in the company's chore clarification. Which skills do you possess that are the most helpful for this role with Qantas Airways?
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Anonymous Respond
"My meridian three skills would accept to be that I am persistent, resourceful, and I take great communication skills which is what this job will involve."
Rachelle's Response
These are skilful skills to take. Try backing your reply with examples, equally shown below.
"The top skills that will make me an ideal team member at Qantas include my persistence, resourcefulness, and splendid communication. I will be persistent when it comes to putting the safety of Qantas passengers beginning. I will be resourceful when unexpected situations arise, requiring my inventiveness and ability to remember exterior the box. Lastly, I will always communicate clearly with our passengers, and coiffure, ensuring a smooth experience for everyone."
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Rachelle Enns wrote: "I see that your job clarification requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the superlative of my list, but in addition to these, I am a proven leader and can work well under pressure." Rachelle Enns wrote: "Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas: - Adaptable - Considerate - Diligent - Intuitive - Persistent - Resourceful - Sincere - Witty"
22.
What work situations excite and motivate you?
How to Reply
It is crucial, for your success, that the hiring manager knows how to keep yous motivated and excited to come up to piece of work every twenty-four hours. Share with the interviewer what they could do to ensure that y'all are happy and productive.
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"Work situations that excite me the nearly are ones in which you get to work equally a team. I dear getting to work in a team and hearing everyone's different approaches and opinions."
Rachelle'southward Response
Squeamish answer! The interviewer should like hearing that team piece of work fires y'all upwardly.
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Rachelle Enns wrote: "I am most motivated, on the task, when tasks are organized, and the vibe is positive. I value strong teamwork and adept leadership." Rachelle Enns wrote: "I am near motivated on the chore when I feel like an agile contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best piece of work."
23.
Tell me nigh a time when advice became an issue when working on a squad.
How to Answer
Give an instance of a time you when y'all couldn't seem to explain what you needed from other team members or, talk nearly how one of your team members couldn't communicate effectively. Be certain to include what the overall outcome was of the situation, and what you did to repair the advice issue.
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Bearding Answer
"I once had a time during an Air Force Buck army camp where we had to build a fire so that nosotros could melt our food and one of the cadets was deafened which made communication a bit of an issue. To overcome this result, I wrote everything I wanted to say on newspaper, and that is how we communicated. In the end, we built our burn, and everyone got to eat."
Rachelle'southward Response
This answer is unique. Memorable stories like this one are what will set up you apart from the other candidates. Good job.
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Rachelle Enns wrote: "I worked on a team to solve a problem that could have potential effects on our ability to abound the business and reach our goals. Each person on the squad was tasked with a different aspect, such as gathering information and analyzing information technology. We came together to discuss the results merely couldn't seem to concord. We were struggling to listen to each person'due south opinion. I explained my observation, and I suggested nosotros give each person a take a chance to talk through their findings and opinions, which helped us take a more collaborative approach." Rachelle Enns wrote: "My current company recently went through a merger which has caused a lack of communication betwixt the squad as thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering anybody together to remind them that we are nonetheless a team was very helpful."
24.
Think about a hard dominate, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
How to Answer
Prove the interviewer that y'all work well with most personalities fifty-fifty though you recognize there are some folks out at that place who are quite difficult to please.
Recollect virtually that ane person at work who is seen as hard to please. Maybe there is someone at work who tries to intimidate others. Talk to the interviewer nigh what fabricated this person challenging and what their human relationship was to y'all. Avoid speaking poorly of anyone and be sure to stop your response on a positive note.
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"I have worked with a coworker who was quite rude to customers and other team members in that they would be ignored or fobbed off. I took some time out to talk to this person and explain that they need to exist more than approachable to people and less angry towards them. She did eventually take my advice because she stopped getting as many customer complaints."
Rachelle'south Response
It's wonderful that y'all approached this person to mention what you observed. Well done!
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Rachelle Enns wrote: "I in one case worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would denote over their headset system that the possessor was in the edifice, so that everyone felt prepared for his archway into their department. The owner had great intentions; however, his people skills were a fiddling rough. I could see that he meant well, and I recognized that he wanted to do a lot of adept things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as they came out." Rachelle Enns wrote: "I once worked for an executive who was very difficult in meetings and with interacting with groups of others. I took it upon myself to help this person interact better with others. When she would bark orders, I would reiterate what she was trying to say to the group more professionally. It took some time, but she learned to deport in a way that made people want to work with her."
25.
Where do you see yourself five years from at present?
How to Answer
Have a look at the career growth options with the company. If whatever of these stand out to you, it'southward a nifty idea to mention them to the interviewer explicitly. Your expressed interest in those particular internal opportunities will solidify the fact that you are, indeed, seeking a long-term fit with them.
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Anonymous Reply
"I definitely run into myself working for Qantas, hopefully in a business or first class position to really demonstrate and apply my fine dining feel. My goal is also to be fluent in Italian, every bit I understand this is a revered language to have within the sector that I wish to only expand upon."
Alexandra'southward Response
I really like this reply! I'm certain your resume would answer this, only one affair I would exist curious about if I were the interviewer is whether you know any Italian or not yet, and whether you are already working on pursuing this goal.
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Anonymous Respond
"I hope to see myself in five years from now moving my way in a leadership office inside your company. I want to exist soaring about the globe at 35,000 feet with a smile on my face."
Rachelle's Response
If you exercise some research on Qantas effort to notice a specific leadership function and the responsibilities that come with the job. Be specific on what you lot would desire to do, and how you volition get at that place.
"Five years from now I would like to have earned my way into a Flight Crew Leader position. To attain this, I will do (A), (B) and (C)."
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Rachelle Enns wrote: "I am looking for a long-term fit in my next position. Every bit you lot tin see, I had strong progress and career growth in my previous company. I would honey to run across the same success with your visitor. I did notice on your website that you have global leadership opportunities. If I could work my fashion into a office like that, I would be thrilled." Rachelle Enns wrote: "It's incommunicable to know where you lot will exist in 5 years only exist sure to assure the interviewer that, given all possible circumstances, you could see yourself equally a long-term fit for their position. For example: "Ideally, five years from now, I would love to come across myself growing into a more prominent leadership role within your organization. My career interests marshal very nicely with your company's goals which helps me to see a great long-term fit here."
26.
How will you earn the trust of your coworkers?
How to Answer
Workplace relationships are essential to nurture. Talk to the interviewer about how you programme to earn the trust of your new co-workers, should y'all be offered the position.
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Bearding Reply
"I believe that the best way to earn your coworkers trust is to have a healthy relationship with them to start then you lot can build your trust from that. It could be every bit elementary asking them how they are every solar day and helping them when needed, simply mostly, if you take a strong relationship with someone, you will trust them."
Rachelle's Response
A stiff relationship from the showtime would still require a building of trust. I would eliminate that sentence as it does not brand much sense. I accept reworded, below, using the second part of your answer.
"Earning trust tin can be as simple as asking someone how their day is going, and offer to aid when in that location is an opportunity. Over time, I build trust through those small yet positive interactions."
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Rachelle Enns wrote: "I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to exist congenital on these principles." Rachelle Enns wrote: "Here are some ways that you tin build trust with your coworkers: - Show mutual courtesy. Say hullo, hold the elevator door, bring coffees at present and then - Be respectful in your communication, avoid over cc'ing unnecessarily in emails - Avert being a distraction, and respect the use of their time - Respect their personal infinite and the line between work life and personal life - E'er ask if they have time before diving into a conversation - Try to notice the answer to your questions before running to ask a manager or co-worker - Connect with them on LinkedIn but avoid more personal social media platforms - Treat everyone the same, regardless of their job title - Practice not complain near your job to your coworkers - Reach out to new employees and make them experience comfortable - Own up to your mistakes and fix them - Be timely with your followups and meet your deadlines"
27.
Do you know anyone that works for our airline?
How to Answer
According to Forbes.com, friends-based employee referrals are vii times more probable to exist engaged in their work. If a friend, family unit fellow member, or acquaintance referred you to Qantas Airways, be sure to permit them know. There may also be a referral program in identify, and your friend may receive a cash bonus for referring you!
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"I do not know anyone who currently works for your airline, but I await forward to getting to know your team and encounter that equally role of the challenge."
Rachelle's Response
Skillful reply, straight frontwards.
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Rachelle Enns wrote: "I used to piece of work with Jessica Smith who now works for Qantas Airways as a flight attendant. I would be happy to make full out any referral paperwork if you wish." Rachelle Enns wrote: "I do not know anyone who currently works for your airline, but I expect forrad to getting to know your squad!"
28.
Are you familiar with our flight benefits and other employee perks?
How to Reply
The interviewer is checking to see if you lot accept researched their company and what is offered for employee benefits. Cheque out the Qantas website nether their careers section and review their perks. Choose which aspects are the nigh exciting for you, and mention those.
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"The travel perks and heavily discounted flights are an obvious benefit to the position. Generous almanac leave and staff allowances are added bonuses, only the pride in working for our national carrier is why this position is so revered."
Alexandra's Response
Skilful respond, I would consider mentioning how these perks are factors that make Qantas a great place to work.
"Aye, the travel perks and heavily discounted flights are an obvious do good to this position. Generous annual exit and staff allowances are additional bonuses. These benefits are factors that contribute to making Qantas a peachy place to work! Aside from all the perks, the pride in working for our national carrier is why this position is so revered."
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Anonymous Answer
"What most stood out for me was having free flights. Only traveling inside QANTAS is exciting, let alone traveling on holiday non having to worry about flight costs."
Rachelle's Response
Skilful! It seems that y'all did your homework. The interviewer will appreciate the specific example you offered.
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Rachelle Enns wrote: "I am most excited almost the flight benefits that you offer your employees as well as the fact that they are transferable to family members at certain times of the year. My parents live far away, and it would exist a huge help to exist able to fly them to meet me now and then or vice versa." Rachelle Enns wrote: "What stood out to me nigh almost your employee benefits were the excellent medical coverages as well equally the tuition reimbursement and continued instruction opportunities. The benefits parcel at Qantas Airways is very generous."
29.
Why are you seeking to leave your electric current company, to work for our airline?
How to Reply
The interviewer would like to know that the reason y'all are leaving your electric current job is not a reason that would cause yous to go out this chore with Qantas too. For instance, you practise not want to mention that the schedule of a flying attendant was too hectic when y'all are applying for the aforementioned blazon of part. Share a genuine reason such as workplace culture, growth opportunities, or benefits and tie in why Qantas volition be able to offer you more than equally an employer.
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"This has been a dream of mine for as long every bit I tin can recollect. Up until recently, I was reluctant to pursue it due to a lack of experience. I now have almost 3 years of fine dining waitressing and boutique accommodation experience under my belt, which I am incredibly grateful to have been given. A lack of growth and progression in my electric current position is the motivating factor in seeking out this position."
Rachelle's Response
Great answer here! I suggest rewording slightly to show that you've been actively pursuing this.
"It has been a dream of mine to work for Qantas for as long as I tin recollect! I knew in club to pursue this role I'd need to have feel under my belt. I now have almost 3 years of experience in fine dining serving and boutique adaptation, which I'k incredibly grateful for. The reason I'yard pursuing this opportunity now is that my current role does not offer the opportunity for growth or progression, which are important factors to me."
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Rachelle Enns wrote: "I accept been with my current company for four years with no opportunity for growth or a pay increase. At present, I am seeking a role in an organization like yours who appreciates their employees and provides them with opportunities for advancement when they evidence themselves capable and ready." Rachelle Enns wrote: "I have had my eye out for a new position for some time now but wanted to make sure that I was applying to a larger airline like Qantas where growth opportunities would exist present."
xxx.
Would you lot be willing to relocate?
How to Answer
Depending on the needs of Qantas, relocation could be a conversation to be had in the futurity. If relocation were needed for this function, it would be mentioned in the job posting. Probable, the interviewer is request to see if you would exist transferable in the futurity, should they need your skills in some other department and region.
Exist honest and transparent in your answer. If relocation is needed for this role, then your answer must be aye- you DID apply! If this is more than of a discovery question, answer in the all-time way you run into fit.
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"I have no limitations in relocating for this position. I would warmly welcome the opportunity to relocate if it arose, every bit this position is ultimately nigh challenge and adventure."
Rachelle's Response
Proficient answer, this is straightforward.
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Rachelle Enns wrote: "I understand that relocation would not be required in this part. I do own a home here, and my spouse is gainfully employed. Relocation would be challenging although it is certainly not off the table for future give-and-take." Rachelle Enns wrote: "I am free to relocate at whatever time. I am open to whatever risk that comes my fashion! Are relocation options often offered with Qantas Airways?"
Source: https://www.mockquestions.com/company/Qantas+Airways/
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